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Got it my friend, thanks for your feedback and willingness to give us 4 stars even after receiving a broken product! I hate violent logistics because we have strictly followed your packaging (product + PE bag + pearl cotton at both ends + color box) and it still broke. Is it necessary to change the packaging because your product will also be shipped to the customer in this packaging, but the logistics is always unsatisfactory If you wish, we can re-make sample and new packaging for you We will also perform a drop test prior to shipment to verify the usability of the new packaging.